Effective Date: March 2026
Last Updated: March 2026

  1. Who We Are

DWIL Limited is the holding company of a group of specialist professional services companies (“DWIL Group”).

The Group currently includes:

  • DWIL Limited
  • SM Legal Services Limited
  • Medico-Legal & Neuroscience Partnership Limited
  • Medico Legal Expertise Limited
  • Photo Booths 4Events Limited
  • and any other subsidiary or associated company established from time to time within the DWIL Group.

For the purposes of UK data protection law, the relevant DWIL Group company providing services to you will act as Data Controller, unless otherwise stated.

  1. What Information We Collect

We may collect and process the following categories of personal data:

  1. Identity & Contact Information
  • Name
  • Address
  • Email address
  • Telephone numbers
  • Date of birth
  1. Professional Information
  • Employer or organisation
  • Professional role
  • Case reference details
  1. Case & Medico-Legal Information

Where we are instructed in connection with medico-legal matters, we may process:

  • Medical records
  • Health information (special category data)
  • Expert reports
  • Court-related documentation
  1. Website Usage Information
  • IP address
  • Browser type
  • Pages visited
  • Cookie data
  1. Special Category Data (Medical Records)

Where we process medical records or other health data, we do so:

  • For the establishment, exercise or defence of legal claims
  • For the provision of medico-legal expert services
  • Under Article 9(2)(f) UK GDPR
  • In accordance with strict confidentiality and professional standards

Medical information is handled with enhanced technical and organisational security measures.

  1. How We Use Your Information

We use personal data to:

  • Manage and administer instructions
  • Arrange expert reports and consultations
  • Communicate with instructing parties
  • Improve and develop our services
  • Meet regulatory and legal obligations
  • Maintain internal records
  • Operate and secure our websites

We will never sell your personal data.

  1. Use of Technology & Document Processing Software

DWIL Group uses secure digital systems to manage and organise documentation efficiently.

This includes:

  • Electronic case management systems
  • Secure document storage
  • Automated document sorting and categorisation software
  • Technology-assisted review tools

Where we develop or improve internal document management software:

  • Testing may involve controlled access to anonymised or pseudonymised data wherever possible
  • Access is strictly limited to authorised personnel and software developers
  • All individuals are bound by confidentiality obligations
  • Appropriate technical safeguards are in place

No data is used for any purpose unrelated to the provision and improvement of our professional services.

  1. Who We Share Data With

We may share personal data where necessary with:

  • Medical experts and consultants
  • Instructing solicitors
  • Courts and tribunals
  • Barristers
  • IT service providers
  • Professional advisers
  • Regulators where legally required

All third parties are required to maintain confidentiality and appropriate security standards.

We do not transfer personal data outside the UK or EEA unless appropriate safeguards are in place.

  1. Data Security

We implement appropriate technical and organisational measures, including:

  • Encrypted communications
  • Secure servers and restricted access systems
  • Role-based access controls
  • Staff confidentiality agreements
  • Regular security reviews
  • Secure disposal procedures
  1. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil our contractual and professional obligations
  • Comply with legal and regulatory requirements
  • Defend potential legal claims

Retention periods vary depending on the nature of the instruction and legal requirements.

  1. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure (in certain circumstances)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, contact us at:

Data Protection Officer:
Sally Mackey – Director
mls@smlegalservices.co.uk

71 Walsall Road, Little Aston, B74 3BA

  1. Cookies

Our website uses cookies to:

  • Ensure functionality
  • Improve user experience
  • Analyse website traffic

You may control cookie settings via your browser. For more information, please refer to our Cookie Notice.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Continued use of our services signifies acceptance of any updates.